Greg Roper’s article, “Managing Employee Relations: Develop Interpersonal Communications and Conflict-Management Skills” underlines the importance of cultivating congenial relationship with employees in order to avoid an unnecessary conflict.
The article emphasizes that in this modern age of cut-throat competition and global enterprise, there is no room for any confrontation and the resulting loss of business and face. In the light of this fact there is an imperative need for the business managers to learn the fine art of interpersonal communication and resolution of avoidable conflicts before they actually happen.
The most striking feature of the said article is Roper's strong emphasis on the assignment of a brand new role to the business managers.In the modern times, the role of the business manager has been rewritten from the scratch. They must shed their ego and come down from the high pedestal they spoke from in the past. The age old concept of ‘distance breeds respect’ has been replaced by a pressing need for strong interpersonal relationship and interaction with the employees.
This provides the managers with an opportunity to know their employees better and get familiar with the ground realities about their business. Such interpersonal communication fosters a positive work culture and spirit of solid team work.
The article makes an interesting revelation that how a successful business manager or CEO can fire and inspire the imagination of his employees by dint of his intimate knowledge of their aspirations and problems. This won’t be easy to achieve without strong interpersonal relationship.The article underlines the importance and need for an open, sincere and candid communication between the employees and the employer, based upon mutual respect and rationality.
References
Roper, Greg. (2005, May). Managing Employee Relations: Develop Interpersonal Communications and Conflict-Management Skills to Better Manage Employee Relations.
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